Which Number Series Did TRAI Prescribe for IRDAI-Regulated Entities?
Question: Which of the following number series was prescribed by the Telecom Regulatory Authority of India (TRAI) on 16 December 2025 for IRDAI-regulated entities to use for consumer service and transactional calls, to be implemented by 15 February 2026?
16 दिसंबर 2025 को भारतीय दूरसंचार विनियामक प्राधिकरण (TRAI) ने IRDAI-विनियमित संस्थाओं के लिए उपभोक्ता सेवा एवं लेन-देन (Transactional) कॉलों हेतु कौन-सी नंबर श्रृंखला निर्धारित की, जिसे 15 फरवरी 2026 तक लागू किया जाना था?
Options / विकल्प
- A. 1500 Series (1500 श्रृंखला)
- B. 1900 Series (1900 श्रृंखला)
- C. 1400 Series (1400 श्रृंखला)
- D. 1600 Series (1600 श्रृंखला)
Correct Answer / सही उत्तर ✅ D. 1600 Series (1600 श्रृंखला)
Detailed Explanation / विस्तृत व्याख्या
Hindi: TRAI (Telecom Regulatory Authority of India) ने 16 दिसंबर 2025 को निर्देश जारी किया कि IRDAI (Insurance Regulatory and Development Authority of India) द्वारा विनियमित संस्थाएं उपभोक्ता सेवा एवं लेन-देन संबंधी कॉलों के लिए 1600 श्रृंखला का उपयोग करें।
- इसका उद्देश्य फर्जी कॉलों और धोखाधड़ी (Fraud) को कम करना है।
- ग्राहकों को वास्तविक सेवा कॉलों की पहचान कराने में सहायता करना।
- बैंकिंग, बीमा, OTP, पॉलिसी नवीनीकरण आदि से संबंधित कॉलों को प्रमोशनल कॉलों से अलग करना।
- यह व्यवस्था 15 फरवरी 2026 से लागू की जानी थी।
English: On 16 December 2025, TRAI prescribed the 1600 series for customer service and transactional calls made by entities regulated by IRDAI.
- Objectives:
- To reduce fraud and spam calls.
- To help consumers identify genuine service-related calls.
- To clearly distinguish transactional calls such as OTPs, policy renewals, and customer support from promotional calls.
- The implementation deadline was 15 February 2026.
Why Other Options Are Incorrect / अन्य विकल्प गलत क्यों हैं?
| Series | Usage |
|---|---|
| 1400 Series (1400 श्रृंखला) | Reserved for telemarketing and promotional calls. |
| 1900 Series (1900 श्रृंखला) | Used mainly for Mobile Number Portability (MNP) services. |
| 1500 Series (1500 श्रृंखला) | Generally used for government helplines and public utility services. |
Important Facts for Exams / परीक्षा हेतु महत्वपूर्ण तथ्य
| Topic | Fact |
|---|---|
| Regulator | TRAI |
| Notification Date | 16 December 2025 |
| Implementation Date | 15 February 2026 |
| Correct Series | 1600 Series |
| Used For | Service & Transactional Calls |
| Promotional Calls | 1400 Series |
| Objective | Reduce fraud and spam calls |
One-Liner / एक पंक्ति में
TRAI prescribed the 1600 series for IRDAI-regulated entities to make service and transactional calls.
TRAI ने IRDAI-विनियमित संस्थाओं की सेवा एवं लेन-देन संबंधी कॉलों के लिए 1600 श्रृंखला निर्धारित की।
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